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Calculate the ROI for managing complaints efficiently
(1800) 467 005

The Government Edition for agencies who want to learn from their citizens’ needs


Perfect for businesses that have never used a complaints handling software in the past
Billed Annually
  • HP Trim Integration **
  • Local Data Residency Option (Data stored on premise) *
  • Complainants and Parties Tracking
  • Complaint Tracking
  • Task & activity tracking
  • Drag and Drop reports
  • Web-to-Complaint capture


Perfect for businesses that have used a complaints handling software and would like to take their efforts to the next level
$135/user/month *
Billed Annually
Includes all Standard Features plus:
  • Prebuilt and customizable Dashboards
  • Enterprise grade ISO 10002 complaints handling
  • Quality assurance modules
  • Social media monitoring
  • Workflow & approval automation
  • Create & Report on Surveys


Perfect for businesses that have used a complaints handling software and would like minimum involvement in maintaining and supporting it
$270/user/month *
Billed Annually
Includes all Enterprise features plus:
  • Over 50 support services
  • Customized training delivered online
  • Full sandbox environment for testing
  • Increased data and file storage

Download the complete comparison sheet here

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- Free Trial includes Enterprise Edition features

† Available for customers with 100+ Ultimate Edition licenses.

†† All editions have a minimum of 1GB of data and a maximum of 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.

* Prices are for Full User subscriptions. Other subscription types are available at lower prices. Subscription types include: Capture Only, Read Only including Reports & Dashboards and Restricted User. For detailed pricing contact us on (1800) 467 005

Frequently Asked Questions

Complaints Pro has been approved for procurement by Australian Federal and State Government department and is listed on the DCaaS Multi User List.
No. Complaints Pro does not need a Salesforce license.
Yes. Complaints Pro is 100 % Salesforce native and can be installed into your existing Salesforce system with seamless integration.
It can take as little as days but it all depends on how much customization and reports you need. If you’d like to know more you can contact us here with specific questions.
Nothing. Complaints Pro is 100 % web based and all you need is a web browser and internet access.
Very fast and responsive. Many of our customers are high volume inbound call centres where speed and responsiveness is critical.
Complaints Pro is fully integrated with Microsoft Excel, Microsoft Outlook and Lotus Notes.
Complaints Pro’s team of experts are always ready to ensure that your questions are answered and and everything is running smoothly.