Complaints Pro for existing Salesforce users.

No. Users of Complaints Pro do not need a Salesforce license, however existing Salesforce users can use Complaints Pro features if they are licensed for Complaints Pro as well as Salesforce.

Full users have full access to all the features of Complaints Pro. Lite users do not have access to manage complaints or QA records but they can create complaints and QA records. Lite users have full access to Reports and Dashboards. Typical examples of Lite users are staff who need to search and create complaints or QA records and or need to create or run their own reports and dashboards.

Yes. Complaints Pro is 100% Force.com native and available on the Salesforce.com Appexchange. Complaints Pro can be installed into your existing Salesforce system in minutes.

It can take as little as days but it all depends on how much customization and reports you need. If you’d like to know more you can contact us here with specific questions.

Nothing. Complaints Pro is 100 % web based and all you need is a web browser and internet access.

Very fast and responsive. Many of our customers are high volume inbound call centres where speed and responsiveness is critical.

Complaints Pro is fully integrated with Microsoft Excel, Microsoft Outlook and Lotus Notes.

Complaints Pro’s team of experts are always ready to ensure that your questions are answered and and everything is running smoothly.