Every complaint is an opportunity to delight your customers, increase their loyalty, and improve your company.
In order for you to do so, you have to have the right complaints handling process in place. Otherwise, you run the risk of not fixing the root cause and the complaint might come up again and again.
Whether you are only starting to set up your process or working on improving one that’s already in place, this guide is right for you.
You will learn:
What is a complaints handling process
Why the Record-Resolve-Respond process doesn’t work
How to create a quality-focused complaints handling process
Grab your free guide over to the right and get started.