Enterprise Guide to Handling Customer Complaints
Our software system helps you manage your entire complaints cycle from listening to your clients, to recording in your customer quality assurance database, and continuous improvement:
Stay on top of what’s being said about your company. Monitor your social media channels and capture, rank and respond to conversations directly from Complaints Pro.
Complaints Pro gives you fully integrated communications so that you can keep everything related to a case organized and easy to access. You can also create reports and dashboards to help you monitor the performance of your whole complaints management process.
Complaints Pro helps you identify root causes by identifying clusters of complaints with similar characteristics and alerting you before they affect too many people. You can also document your root cause analysis right in Complaints Pro.
Setup entire templates for Corrective and Preventive Action Plans, deploy them, assign tasks to your staff, and then monitor the success of those plans.
Collaborate with employees, partners and vendors to improve your products and processes. WIth tools such as Chatter, Private Channels and Supplier Community Crowd Support, you can bring B2B teams together to implement permanent solutions.
Check out additional specialized features available
Handle complaints and cases from citizens with features you need
Manage your vehicles and rental agreements with specialized features
Features Include: foreign object and potential illness alerts, reason code hierarchy and shelf life assessments.
Features Include: Make sure your information is stored privately and securely.