To rid the world of poor customer service experienced by consumers and customers of companies and government agencies that have inefficient complaints and quality systems based on paper, spreadsheets and other archaic database systems that do not incorporate complaints and quality best practice.
Companies and government agencies struggle to build a business case strong enough to justify the millions of dollars being charged by specialized complaints and quality systems vendors.
Our goal is to provide the lowest cost, best practice Complaints, Quality, Risk and Compliance solutions built on salesforce.com and backed by fanatical customer service.
Since 2002, Coretec Solutions has provided world class complaints management and quality solutions to industry and government. The team of complaints, quality and technology experts put together their 40 + years of expertise in customer services and quality assurance to create Complaints Pro.
Our Salesforcec.om based software as a service enables our clients easily implement effective complaints management and drive quality assurance and continuous improvements by:
Complaints Pro has specialised processes for financial services (Insurance and superannuation), food safety, manufacturing, education and not for profit industries that solve several complaints management problems unique to them.
Our team is focused on client satisfaction and achieving results. We have had the opportunity to work with companies large and small throughout around the world.
Don’t settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Find and fix root causes fast and then use customer insight to grow your company and continue to improve.