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Reason Code Hierarchies

Prioritize and segregate urgent complaints with Reason Code Hierarchies

With Complaints Pro, you’ll be able to easily create complex Reason Code Hierarchies so you can prioritize and segregate complaints.

You can also get better insight by separating customer service from quality assurance Reason Code Hierarchies. You’ll be able to capture linkage between complaints and Reason Codes to identify root causes and enable continuous improvement.


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Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling


Available on Salesforce Appexchange 


Available on the Australian State and Federal Government Data Centre as a Service Multi User List