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Calculate the ROI for managing complaints efficiently
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Choose The Complaints Handling Software That Is Right For You

Not all industries are created equal. We understand that industry-specific software can make your job easier and that’s why we created several Editions of our complaints management software.


Complaints Pro is a cloud-based software that helps you handle every customer complaint timely and efficiently.

You’ll be able to respond quickly to every complaint, centralize data for quick accessibility and reporting, eliminate re-keying of data to decrease time wasted and increase efficiency, and so much more.

But it doesn’t stop there.

Complaints Pro takes you beyond the usual record-resolve-respond-report cycle and offers you tools for quality assurance and continuous improvement. It aggregates customer insights empowering you to improve your products and processes.


You can now find a fix root causes quickly, uncover customer insights from complaints, and unleash your organization's continuous improvement.



Complaints Pro for All Industries

This Edition contains all the useful complaints management and continuous improvement tools and features. This easy to use platform includes the following features:
  • Dashboards, charts, reports
  • Process automation
  • Real time root cause alerts
  • CAPA plans
  • Social media monitoring, and more
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Government Edition

All Industries Edition features plus a special focus on information security.

It divides your information into two levels of security and stores them separately, the high security files stored locally and the low security ones stored in the cloud. It includes:

  • HP TRIM integration
  • MS Outlook and Lotus Notes integration
  • Australian Data Residency option
Read more about the Government Edition

Car Rental Edition

All Industries Edition features plus a special focus on rental agreement integration.

You'll be able to link complaints to a renter's actual rental agreement. This will save a lot of time when you want to see the agreement and complaint side by side to get the full picture. It includes:

  • Infringement management
  • Automatic rental agreement and infringement updates
  • Statutory declarations templates
Read more about the Car Rental Edition

Food Manufacturing Edition

All Industries Edition features plus a special focus on food safety and protocols. It includes:

  • Reason code hierarchy to organize the urgency of the complaints
  • Shelf life assessment
  • ACCC mandatory reporting
  • Real time SMS automation
Read more about the Food Manufacturing Edition

Financial Services Edition

All Industries Edition features plus all the security features of the Government Edition, except for HP TRIM integration.

You'll be able to ensure that all your financial data is safe.

Read more about the Financial Services Edition