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Complaints Pro Case Management Software

Listen, Respond, Find, And Fix Root Causes Quickly And Efficiently.


A Single Repository For Everything

Complaints Pro offers a single repository for complaints, customer insight, and continuous improvement. It’s also a platform for you to interact with your customers across all channels, including social media.



Cloud Based

The software is completely cloud based and works off the shelf, so you’ll be able to get up and running in hours. Complaints Pro has been designed to incorporate ISO 10002 complaints management best practices.



Learn From Customer Insights

Complaints Pro takes you above simple complaints handling, allowing you to take what you learn from customer insights and implement quality assurance and continuous improvement cycles. Keep your business growing while keeping your customers happy.


Check out our features to see exactly how you can do that.


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Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling


Available on Salesforce Appexchange 


Available on the Australian State and Federal Government Data Centre as a Service Multi User List