Complaints Car Rental

• Capture and manage Complaints, Issues, Enquiries, Compliments, Suggestions and Feedback
• Easy to use, learn and teach
• Configurable SLA, Assignment and Escalation engine ensures nothing falls through the cracks
• Web Contact US page integration for automatic capture and assignment
• Pre built reports and Dashboards
• Drag and Drop Report / dashboard builder
• Advanced letter and email automation through CloudDoc
• Email/SMS alerts if 3 or more Complaints have been created in the last 20 days relating to the same Product batch or Company Department using Foresight Alerts
• Supports multiple issues per complaint which can be assigned to different owners
• Supports Rental Agreement integration.

Complaints handling best practice standard ISO 10002 is built into all of our Complaints handling systems which gives you peace of mind knowing that your managing your complaints to the best possible standards.