ISO 10002-2006

Any organization that considers customer satisfaction to be important needs to know about this important set of guidelines detailing complaints handling best practice.

Coretec Solutions have incorporated all of the software and software driven business process guidelines into our Complaints Handling Systems.

How does your Complaints Handling software stack up to AS ISO 10002-2006?

There are approximately 127 clauses/sections to the standard of which 50 clauses can be implemented fully or partially by the software solution used for Complaints Handling in your organization.

Coretec Solutions have taken out the hard work of evaluating whether you're Complaints handling software needs improving to the meet the standard or whether you can say with confidence that your Complaints Handling solution incorporates best practice.

To find out where your Complaints Handling software stands, call us now on 1800 467 005.