Foresight Alerts alerts you in real time to faulty product batches or systemic failures, which means you can fix them sooner, saving you money, customers and your brand.

Typical example: Email/SMS me if 3 or more Complaints, Cases or Incidents have been created in the last 20 days relating to the same Product batch or Company Department.

• Monitor any Salesforce.com or Force.com object in real time. eg Cases or a Custom Object.
• Easy to use drag and drop rules builder eg match on same Product and same batch code
• Configurable occurrence's and time horizon eg 2 or more complaints in the last 30 days
• Alert can be email, SMS or both.
• Integrates with Salesforce.com and Force.com

• Advanced Document and Email automation for Salesforce.com and Force.com
• Easy to Use point and click Letter and Email Template builder
• Preview and update Letters and Emails before printing or sending
• Automatically attaches final Letter and Email version to any Standard or Custom object
• Automatically creates a reminder task to follow up
• Integrates with Salesforce.com and Force.com

• Capture and manage Complaints, Issues, Enquiries, Compliments, Suggestions and Feedback
• Easy to use, learn and teach
• Configurable SLA, Assignment and Escalation engine ensures nothing falls through the cracks
• Web Contact US page integration for automatic capture and assignment
• Pre built reports and Dashboards
• Drag and Drop Report / dashboard builder
• Advanced letter and email automation through CloudDoc
• Email/SMS alerts if 3 or more Complaints have been created in the last 20 days relating to the same Product batch or Company Department using Foresight Alerts
• Supports multiple issues per complaint which can be assigned to different owners
• Supports Rental Agreement integration.

Complaints handling best practice standard ISO 10002 is built into all of our Complaints handling systems which gives you peace of mind knowing that your managing your complaints to the best possible standards.

• Capture and manage Complaints, Issues, Enquiries, Compliments, Suggestions and Feedback
• Easy to use, learn and teach
• Configurable SLA, Assignment and Escalation engine ensures nothing falls through the cracks
• Web Contact US page integration for automatic capture and assignment
• Pre built reports and Dashboards
• Drag and Drop Report / dashboard builder
• Advanced letter and email automation through CloudDoc
• Email/SMS alerts if 3 or more Complaints have been created in the last 20 days relating to the same Product batch or Company Department using Foresight Alerts
• Supports multiple issues per complaint which can be assigned to different owners

Complaints handling best practice standard ISO 10002 is built into all of our Complaints handling systems which gives you peace of mind knowing that your managing your complaints to the best possible standards.

• Capture and manage Complaints, Enquiries, Compliments, Suggestions and feedback
• Easy to use, learn and teach
• Configurable SLA, Assignment and Escalation engine ensures nothing falls through the cracks
• Web Contact US page integration for automatic capture and assignment
• Pre built reports and Dashboards
• Drag and Drop Report / dashboard builder
• Advanced letter and email automation through CloudDoc
• Email/SMS alerts if 3 or more Complaints have been created in the last 20 days relating to the same Product batch or Company Department using Foresight Alerts.

Complaints handling best practice standard ISO 10002 is built into all of our Complaints handling systems which gives you peace of mind knowing that your managing your complaints to the best possible standards.

• Advanced Document and Email automation for Salesforce.com and Force.com
• Easy to Use point and click Letter and Email Template builder
• Preview and update Letters and Emails before printing or sending
• Automatically attaches final Letter and Email version to any Standard or Custom object
• Automatically creates a reminder task to follow up
• Integrates with Salesforce.com and Force.com

Foresight Alerts alerts you in real time to faulty product batches or systemic failures, which means you can fix them sooner, saving you money, customers and your brand.

Typical Scenario: Email/SMS me if 3 or more Complaints, Cases or Incidents have been created in the last 20 days relating to the same Product batch or Company Department.

• Monitor any Salesforce.com or Force.com object in real time. eg Cases or a Custom Object.
• Easy to use drag and drop rules builder
• Alert can be email, SMS or both.
• Integrates with Salesforce.com and Force.com

Coretec Solutions provides Salesforce.com services to perform your full end to end Salesforce.com deployment or augment your deployment team with key skills. Our Salesforce.com and Force.com services include:

• Business Analysis
• Functional Consulting
• Technical Consulting
• Force.com development
• Training
• Support