Calculate the ROI for managing complaints efficiently
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Turn Every Customer Complaint
Into An
Improvement Opportunity

Looking for a way to streamline how your business does things? Complaints Pro is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner. It aggregates your customer’s insights, empowering you to improve your products and processes.

  • Respond quickly to every customer's problem

  • Uncover insights from the issues to implement successful quality assurance systems

  • Unleash your organisation's continuous improvement

  • Find and fix root causes quickly

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Loraine’s team handles complaints from 2.3 million customers…

Not a single one mishandled.

And she’s gathering consumer insights, driving 6-digit improvements to her company processes

Read full story >>

Help Desk Software

Loraine Dartnell,

Group Member Relations Manager
National Roads and Motorists Association (NRMA)
Help Desk Software

9 Costly Mistakes in Handling the Issues of Consumers

Learn how our efficient customer complaint handling software can save time and money, improve company performance and drive continuous improvement.


Download your free E-BOOK

Go Beyond The Usual Record-Resolve-Respond-Report System

Our software system helps you manage your entire complaints cycle from listening to your clients, to recording in your customer quality assurance database, and continuous improvement:



Social Customer Service

Stay on top of what’s being said about your company. Monitor your social media channels and capture, rank and respond to conversations directly from our software.



Management of the Problem

This gives you fully integrated customer complaints handling tools, so that you can keep everything related to a case organised and easy to access. You can also create reports and dashboards to help you monitor the performance of your whole complaints management system in place.



Root Cause Detection

Complaints Pro helps you identify root causes by identifying clusters of consumer issues with similar characteristics and alerting you before they affect too many people. You can also document your root cause analysis directly in the software database.



Quality Assurance Software

Setup entire templates for Corrective and Preventive Action Plans, deploy them, assign tasks to your staff, and monitor the success of those plans.



Collaboration With Suppliers & Partners

Unlike most complaint management software in Australia, this database system helps you collaborate with employees, partners and vendors to improve your products and processes. With tools such as Chatter, Private Channels and Supplier Community Crowd Support, you can bring B2B teams together to implement permanent solutions.


Complaints Pro Editions

Check out additional specialised features available for professional customer complaint software.

We’re for All Industries

Everything you need to manage problems and operate an effective customer complaints management database, whilst driving continuous improvement.
Includes all the features available among all editions.
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Handle issues and cases from citizens in Australia with features you need


Car Rental Edition

Manage your vehicles and rental agreements with specialized features



Features Include: foreign object and potential illness alerts, reason code hierarchy and shelf life assessments.



Features Include: Make sure your information is stored privately and securely.

  • The system brought about significant time savings around our complaints management (addressing and closing issues) as well as a comprehensive set of reports.
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