Calculate the ROI for managing complaints efficiently
(1800) 467 005

Turn Every Customer Complaint
Into An
Improvement Opportunity

Looking for a way to streamline how your business does things? Complaints Pro is a cloud-based customer issue / quality assurance software that helps you handle every issue in a timely and efficient manner. It aggregates your customer’s insights, empowering you to improve your products and processes.

  • Respond quickly to every customer's problem

  • Uncover insights from the issues to implement successful quality assurance systems

  • Unleash your organisation's continuous improvement

  • Find and fix root causes quickly

New Call-to-Action New Call-to-Action

Joanna’s team complete a risk assessment on every complain...

Complaints Pro's flexibility meant that it was easily tailored to our processes...

Finally an integrated approach to Complaints, Risk and Compliance.

Read full story >>

Help Desk Software

Joanna Rzetelski

Corporate Manager - Quality, Risk and Compliance
Wesley Mission
Help Desk Software

9 Costly Mistakes in Handling the Issues of Consumers

Learn how our efficient customer complaint handling software can save time and money, improve company performance and drive continuous improvement.

 

Download your free E-BOOK
bookCover_9CostlyMistakes-2

Go Beyond The Usual Record-Resolve-Respond-Report System

Our software system helps you manage your entire complaints cycle from listening to your clients, to recording in your customer quality assurance database, and continuous improvement:

 

LISTEN

Social Customer Service

Stay on top of what’s being said about your company. Monitor your social media channels and capture, rank and respond to conversations directly from our software.

complaint-cycle-listen-icon.jpg

RESPOND

Management of the Problem

This gives you fully integrated customer complaints handling tools, so that you can keep everything related to a case organised and easy to access. You can also create reports and dashboards to help you monitor the performance of your whole complaints management system in place.

complaint-cycle-respond-icon.jpg

FIND

Root Cause Detection

Complaints Pro helps you identify root causes by identifying clusters of consumer issues with similar characteristics and alerting you before they affect too many people. You can also document your root cause analysis directly in the software database.

complaint-cycle-find-icon.jpg

FIX

Quality Assurance Software

Setup entire templates for Corrective and Preventive Action Plans, deploy them, assign tasks to your staff, and monitor the success of those plans.

complaint-cycle-fix-icon.jpg

IMPROVE

Collaboration With Suppliers & Partners

Unlike most complaint management software in Australia, this database system helps you collaborate with employees, partners and vendors to improve your products and processes. With tools such as Chatter, Private Channels and Supplier Community Crowd Support, you can bring B2B teams together to implement permanent solutions.

complaint-cycle-improve-icon.jpg

Complaints Pro Editions

Check out additional specialised features available for professional customer complaint software.

We’re for All Industries

Everything you need to manage problems and operate an effective customer complaints management database, whilst driving continuous improvement.
Includes all the features available among all editions.
New Call-to-Action
home-GOVERNMENT-EDITION-icon

GOVERNMENT EDITION

Handle issues and cases from citizens in Australia with features you need

home-products-list-sep
home-MOTORING-SERVICES-EDITION-icon

Car Rental Edition

Manage your vehicles and rental agreements with specialized features

home-FOOD-MANUFACTURING-EDITION-icon

FOOD MANUFACTURING EDITION

Features Include: foreign object and potential illness alerts, reason code hierarchy and shelf life assessments.

home-products-list-sep
home-FINANCIAL-SERVICES-EDITION-icon

FINANCIAL SERVICES EDITION

Features Include: Make sure your information is stored privately and securely.

  • The system brought about significant time savings around our complaints management (addressing and closing issues) as well as a comprehensive set of reports.
Integrated with integration-sales-force vertical-blue-sep integration-lotus-software vertical-blue-sep integration-outlook vertical-blue-sep integration-gmail
accreditations
New Call-to-Action New Call-to-Action