Paul Evans has 30 years of experience in electronic engineering, sales, product marketing and CRM consulting. As the CEO & Co-Founder of Complaints Pro, Paul’s primary focus is on the product strategy and roadmap, sales and marketing. He has been involved in hundreds of Complaints and Quality deployments and is passionate about extracting and improving Complaints and Quality business value. He has consulted with some of the largest global brands in Food Manufacturing, Retail Services, Telecommunications and Energy. He likes reading about how the Complaints and Quality landscape is continues to change, ancient military technologies and enjoys family time with his wife, son and dog DJ.
Cameron Mathers has over 26 years of software design and development experience. As CTO and Co-Founder of Complaints Pro he is responsible for the overall system design and technical integrity of Complaints Pro. He also monitors emerging technology trends and capabilities to ensure that Complaints Pro is at the forefront of new developments. Cameron is passionate about extracting real business value from technology and has worked with Call Centre, CRM and Complaints handling software for 15 years across all industries and government across Asia Pacific. Cameron is a proud father of two, enjoys learning about the universe, quantum mechanics, is a black belt in karate and is studying for his black belt in Aikido. In his spare time he likes to risk life and limb mountain biking.
Li Tan is Complaints Pro Principal Consultant and has been involved in the design, development and enhancement of many of the core modules of Complaints Pro, including the QA Alarm module and SLA Engines. She has over 10 years in software design, development and project management experience. Li Project Manages Complaints Pro implementations ensuring all our clients expectations are exceeded. Her keen eye for detail, kind and gentle disposition and focus on the big picture to get projects completed on time, within budget and exceeding clients expectations separates her from standard project managers. She is a cloud expert is fluent in English and Mandarin.
As Complaints Pro Senior Consultant, Ji has been responsible for developing much of the core modules of Complaints Pro like SLA Engines, Web Contact Us Page integration and Survey Force to name a few. Ji has over 6 years experience with developing software solutions in the cloud. Ji has a strong background in Salesforce development and custom integration in back end systems. Ji is fluent in English and Mandarin .
Tony Xu is Complaints Pro Developer and Support Analyst. Tony has been responsible for the creation of Complaints Pro modules like SMS Pro, Web Contact Us Page Integration and Shelf Life Assessments. Tony's sharp mind quickly solves customer support issues in the time it takes most people just to understand the problem. Tony is fanatical about customer support. Tony has over 4 years experience in Support and Development roles.