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Resources


9_Costly_Mistakes_of_Ineffective_Complaints_Handling-comments-book_cover-1

9 Costly Mistakes of Ineffective Complaints Handling

Discover how these common complaints management practices can critically impair your company’s performance. 

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Wesley-Mission-Case-Study

Case Study - Wesley Mission

Learn how Complaints Pro standardized Complaints, Quality, Risk and Compliance for this 3000 staff not for profit organization.

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NRMA-Case-Study-2

Case Study - NRMA

Discover how Complaints Pro was able to solve the problems of NRMA by providing them with an effective and modernized Complaints Handling System. 

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How_To_Turn_Your-Ebook_cover

How To Turn Your Customer Complaints Into Continuous Improvement For A Competitive Edge

Every complaint is an opportunity to delight your customers and improve your company. Find out how to set up a quality-focused complaints handling process.

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8-Principles-of-Complaints-Management-in-the-Social-Media-Age_2

8 principles Complaints Management in the Social Media Age

Discover how effective social media management practices can positively affect your complaint handling. 

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Complaint Handling Software

Top 15 Points About ISO 10002 Complaints Handling Best Practices

Happier customers and continuous improvement are only one click away.

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