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Investigation Requests

Give the proper attention to complaints that can help you improve quality

  • If you come across a complaint beneficial for quality assurance, you can create investigation requests.
  • Quality assurance managers will be automatically alerted via email to new requests and include the quality assurance Reason Code.
  • Corrective action plans can be created around these reason codes to automate the process.

 

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Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling

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Available on Salesforce Appexchange 

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Available on the Australian State and Federal Government Data Centre as a Service Multi User List

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