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Your consumer/retailer-centric, enterprise complaints and non-conformance management solution

  • ISO 10002: 2023 Compliant
  • Powered by Salesforce
  • Hosted in Australia
  • Compliant Out of the Box
  • Inspired by Best Practice
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Is your current complaints management process disorganised, time consuming, and error prone? Complaints Pro for Food Safety is the solution. 

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OLD WAY
Spreadsheet Hell
Your current excuse for a Complaints Management Process
  • Managing complaints in a spreadsheet
  • No clear structure or centralised workflow
  • Few complaint capture channels
  • Non-standardised processes
  • Difficult and confusing reporting structure
  • No birds eye view
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NEW WAY
Complaints Pro for Food Safety
Where you finally get your Complaints Management Process together
  • One uniform system
  • Clear and simple self-guided workflows
  • Compliant out of the box
  • Multi-channel complaint capture
  • Simple and easy to use reports and dashboards
  • Fail-safe processes
  • Role based privileges

Trusted by industry leaders

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Patties Foods-1
Leggos
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Boscastle
Fussy Cat
Ivory Coat
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VIP Pet Foods
Send and Receive (2)

Streamlined Communication Management

Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.

Email drag and drop

Intuitive Information Capture

Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints, whilst ensuring all data required for compliance is collected. Also, with clever features like being able to drag and drop emails from outlook directly into a case file, gather evidence with ease.

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Workload Tracking

Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views.

Reports and Dshboards

Analytics and Reports

Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox.

Evidence Timeline

Case Management

Ensure streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as:

  • Role based privileges
  • Evidence management
  • Activity timeline: A real time transcript of every single action during the complaints management process

Want to see Complaints Pro for Food Safety in action?

Book a demo today.

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What's the investment?

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Complaints Management
$3000
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Add-ons

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Primary User $150 /mth

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Lite User $50 /mth

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Other User $50 /mth
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Don’t take our word for it

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"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro® is by far and away the best."

National Manager Complaint Solutions - Aware Super

Some common questions

Is a Salesforce license required in order to use Complaints Pro for Food Safety?

No, users only need a Complaints Pro for Food Safety license as it includes the Salesforce platform.

If we end up getting confused and require help, how can we obtain assistance post purchase?

Via the online support portal. Causia's customer success team are always ready to ensure that your questions are answered and everything is running smoothly, at zero additional cost.

Can Complaints Pro for Food Safety capture compliments?

Yes. In addition to complaints, Complaints Pro for Food Safety can also capture compliments and queries.

How long does it take to implement Complaints Pro for Food Safety?

Complaints Pro for Food Safety can be implemented into your organisation in as little as 6 weeks, including full training.

Where will my data be stored?

Thanks to Salesforce, your data can be stored in your choice of secure Salesforce data centres worldwide.

Take a look at some case studies and related articles

How to Turn Your Customer Complaints Into Continuous Improvement for a Competitive Edge

Every complaint is a golden opportunity to strengthen your relationship with your customers, and improve your company's processes... if they are handled correctly. Find out how to set up a quality-focused complaints handling process.

9 Costly Mistakes in Complaints Handling

Discover the most common complaints management practices that could be critically effecting your company's performance.

NRMA Case Study

Discover how Complaints Pro for All Industry provided a clean, simple, and futureproof solution to NRMA's complaints handling chaos.

Wesley Mission Case Study

Learn how Complaints Pro for Community Services standardised Complaints, Quality, and Compliance for one of the largest non-for-profit organisations in Australia.