In general, complaints are submitted for many different reasons. However, especially in the case of food manufacturing industry, some reasons require more urgent attention than others. With Complaints Pro, you’ll be able to easily create complex Reason Code Hierarchies. This will help you prioritize and segregate complaints.
You can also get better insight by separating customer service from quality assurance Reason Code Hierarchies. You’ll be able to capture linkage between complaints and Reason Codes to establish root causes and ensure continuous improvement.
If you come across a complaint beneficial for quality assurance, you can create investigation requests. Quality assurance managers will be automatically alerted via email to new requests and include the quality assurance Reason Code. Corrective action plans can be created around these reason codes to automate the process.
When it comes to refunds management, you can automate the refund process to save yourself time on cut-and-dry complaints. For such complaints, you can create one or more standard refunds. You specify your own refund threshold. You’ll be able to capture cheque or money order numbers against each refund allowing you to reconcile your refunds. This amount of money is tracked. If the refund threshold is crossed, a refund approval process is applied.