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Social Customer Service

Catch up to what’s being said about your products, services, and company on Facebook and Twitter

Keep an eye out on what’s being said about your company on social media networks. With Complaints Pro you can automatically create complaints, suggestions, complainants and enquiries based on the posts on your company’s Facebook fan page and Twitter account.

Then use pre-written, customizable messages to reply to Tweets and post on Facebook conversations directly from Complaints Pro with one simple click.

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Listen To Facebook & Twitter   Rank Conversations By Sentiment   Covert Social Conversations Into Complaints
You can schedule Complaints Pro to automatically retrieve Facebook posts and Tweets every 5 minutes so you will always know what is being discussed out there.   Use sentiment ranking to group conversations into positive, neutral and negative queues. Once grouped, specialists can process these conversations and pass them onto Marketing if positive or Customer Service if negative.   Negative conversations can be automatically converted into Complaints and processed through the standard complaint process. The full conversation from the Facebook or Twitter is stored against the complaint to provide the full picture.

 

 

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Catch up to what’s being said about your products, services, and company on Facebook and Twitter Keep an eye out on what’s being said about your company on social media networks. With Complaints Pro you can automatically create complaints, suggestions, complainants and enquiries based on the posts on your company’s Facebook fan page and Twitter account. Then use pre-written, customizable messages to reply to Tweets and post on Facebook conversations directly from Complaints Pro with one simple click.
Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling

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Available on Salesforce Appexchange 

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Available on the Australian State and Federal Government Data Centre as a Service Multi User List

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