|Set Up Your Own SLAs||Keep Track With Visual Countdowns||Set Up Alerts & Notifications|
|You determine what are the service level rules. Once they are setup, Complaints Pro will help you manage your entire complaints flow and meet those rules.||
Complaints Pro SLA engines run every hour, counting down the time remaining to acknowledge or resolve complaints.
All complaints status and business hours remaining are represented visually so it you tell instantly what's going on.
|There are email alerts and reminders that notify you when you are about to breach your SLA so you’ll never miss a beat. You don’t need any programming skills to make customizations, the entire process automation can be done using point and click.|
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