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Service Level Agreement Automation

Complaints Pro will improve your SLA Key Performance Indicators and increase your productivity at the same time.

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Set Up Your Own SLAs   Keep Track With Visual Countdowns    Set Up Alerts & Notifications
You determine what are the service level rules.  Once they are setup, Complaints Pro will help you manage your entire complaints flow and meet those rules.  

Complaints Pro SLA engines run every hour, counting down the time remaining to acknowledge or resolve complaints. 

All complaints status and business hours remaining are represented visually so it you tell instantly what's going on.

  There are email alerts and reminders that notify you when you are about to breach your SLA so you’ll never miss a beat. You don’t need any programming skills to make customizations, the entire process automation can be done using point and click.

 

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Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling

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Available on Salesforce Appexchange 

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Available on the Australian State and Federal Government Data Centre as a Service Multi User List

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