Calculate the ROI for managing complaints efficiently
(1800) 467 005

Complaints-Insight-Quality

Actionable tips & advice to improve your customer complaints handling and turning
the learnings into a competitive advantage

Are you finding & fixing root causes early or just reporting symptoms?

by Paul Evans

Complaints management is not about the three R’s, record, respond and report on complaints. This is purely hygiene, we have to do this as a minimum.The real goal is about finding and fixing root causes permanently and fast.

Read more

Topics: Best Practices in Complaints Management, early root cause detection

Subscribe to RSS feeds

New Call-to-Action

Recent Posts

Authors

About Coretec

The Coretec team of complaints, quality and technology experts put together their 40+ years of expertise in customer services and quality assurance to create Complaints Pro. We are focused on client satisfaction and achieving results. We don't want you to just settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.