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Complaints-Insight-Quality

Actionable tips & advice to improve your customer complaints handling and turning
the learnings into a competitive advantage

Three Reasons Why Complaints Handling is Important

by Paul Evans

Client feedback is essential to all companies; not only because you can gather valuable customer insight, but because it allows you to identify product or service failures.

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Topics: Best Practices in Complaints Management, Continuous Improvement and QA, Customer Satisfaction and Reputation Management

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About Coretec

The Coretec team of complaints, quality and technology experts put together their 40+ years of expertise in customer services and quality assurance to create Complaints Pro. We are focused on client satisfaction and achieving results. We don't want you to just settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.