Calculate the ROI for managing complaints efficiently
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Easy to Use

Complaints Pro uses wizard based process automation which makes it easy to learn, use, and teach. Its intuitive graphical workload display prioritizes your work so you can always finish the important tasks first. Graphical indicators also highlight the most urgent complaints so that nothing ever falls through the cracks.

 

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Homepage Dashboard   Powerful Search   SLA Time Indicators
Designed to show the most important three charts relevant to your role. It also displays the current outstanding tasks with easy navigation to drill down and get them done.   Search across Complaints, Issues, Attached files, Emails, Tasks, and Complainants in one simple step. Adjustable search parameters enable you to find what you’re looking for faster   Every hour the Service Level Agreement (SLA) engine runs and re-calculates how much time is remaining to resolve all open complaints. Graphical indicators advise on time and status so you can prioritize your work accordingly.

 

 

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Our Accreditations

ISO 10002 Certified - The International Standard for Complaints Handling

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Available on Salesforce Appexchange 

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Available on the Australian State and Federal Government Data Centre as a Service Multi User List

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