Complaints Pro uses wizard based process automation which makes it easy to learn, use, and teach. Its intuitive graphical workload display prioritizes your work so you can always finish the important tasks first. Graphical indicators also highlight the most urgent complaints so that nothing ever falls through the cracks.
|Homepage Dashboard||Powerful Search||SLA Time Indicators|
|Designed to show the most important three charts relevant to your role. It also displays the current outstanding tasks with easy navigation to drill down and get them done.||Search across Complaints, Issues, Attached files, Emails, Tasks, and Complainants in one simple step. Adjustable search parameters enable you to find what you’re looking for faster||Every hour the Service Level Agreement (SLA) engine runs and re-calculates how much time is remaining to resolve all open complaints. Graphical indicators advise on time and status so you can prioritize your work accordingly.|
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